Frequently Asked Questions
Are Virtual Visits Only Available for Certain Conditions?
We can diagnose over 3,000 skin, hair and nail conditions via our online dermatology care. The most common conditions we see are acne, suspicious moles, rosacea, eczema and psoriasis.
How Much Does an Online Dermatology Visit Cost?
The cost of an online visit is $59, which includes the diagnosis, personalized treatment plan and if applicable, prescription routing to your pharmacy. The fee does not cover the cost of the prescription(s) or the cost of any follow up visits.
Is This Service Covered by Insurance?
Online care is covered by certain insurance plans. If your insurance plan is not accepted, you can use any major credit card, or use the convenient forms provided in the online visit to submit for your Health Spending Account (HSA), Health Reimbursement Account (HRA) or Flexible Spending Account (FSA) to pay for treatment.
How Soon Can I Expect a Diagnosis?
After your submit your patient info and photos, you will receive a diagnosis in 3 business days or sooner and typically in less than 24 hours. You can receive counseling from the dermatologist for up to 30 days concerning the diagnosis and treatment for a single condition.
What If I Need a Skin Biopsy or In-Office Procedure?
If your doctor determines that an in-office procedure is needed, please contact our staff to schedule an appointment as soon as possible. Additional visit costs or insurance claims will apply.
Are My Personal Health Information and Photos Kept Confidential?
Yes! Our online dermatology care platform is secure and 100% HIPAA and HITECH compliant.